Flock support: help with your shared albums
Stuck mid-event or just have a question? Email a real person, or jump straight to the topic you need below.
We’re a quick message away
Reach the Flock team directly. We read every message and typically reply within 1–2 business days.
Help us help you
So we can sort things out on the first reply, include:
- The event name (or its 6-character join code)
- Your phone and its software version
- The app version, shown at the bottom of the Profile tab
- A short note on what happened, and a screenshot if you have one
Find your answer faster
Most questions are already covered. Pick a topic to jump to the right page.
Getting started
Create an event, share the QR or join code, and get every guest into the same album.
How it worksCommon questions
Joining, downloads, privacy, device support, plans and keeping your photos.
Read the FAQPlans & upgrades
What's free, what a per-event upgrade unlocks, and how one-time pricing works.
See pricingSafety & reporting
Report a photo or a member, and the rules that keep events comfortable for everyone.
Community GuidelinesPrivacy & your data
What we collect, how albums stay private, and how to access or delete your data.
Privacy PolicySaving your photos
Save the whole album or just the shots you want, in full resolution, to your camera roll.
How saving works
Sorted in a tap or two
- Delete your account
- In the app, open Profile → Delete account. No app? Email support@flock.pics from your account's email address. Details: flock.pics/delete-account.
- An upgrade you paid for hasn't applied
- Per-event upgrades unlock that event as soon as payment clears. If it hasn't, reopen the event to let fulfillment finish. Still nothing? Email support@flock.pics with your App Store or Google Play receipt and we'll sort it out.
- A guest can't join
- Make sure they've installed the Flock app (iPhone or Android), then scan the QR or enter the 6-character join code exactly.
- Save every photo
- Open the album, choose the photos (or Select all), and tap Save to drop them into your camera roll in full resolution.
Still stuck? Check the full FAQ or email support@flock.pics.
Back to the good part.
Set up your next album and let Flock keep everyone’s photos together. Free on iPhone and Android.
Scan to get Flock
Opens the right store for your phone